Privacy

Introduction

This Policy is designed to assist you in understanding how we collect and use the information we have about you and to assist you in making informed decisions when using the website and associated phone services. We may modify this Policy at any time. Such modifications shall be effective upon posting on our website. We encourage you to check this Privacy Policy and Terms of Use periodically for any changes. By using the Service following any such modifications, you agree to accept the revised Policy.

Children

If you are under 14 years of age, you should not use this Service. If you are the parent or guardian of a user under the age of fourteen whom you believe has disclosed personally identifiable information to TwitterFone, please contact [email protected]. We recommend that minors over the age of 14 ask their parents for permission before entering any information about themselves or using the TwitterFone Service.

Links

TwitterFone has not reviewed all of the web sites that may be linked to or from this web site, and it neither endorses nor accepts responsibility for the content of any such sites. If you choose to go to sites linked to or from the web site, you do so at your own risk. TwitterFone encourages its users to read the terms of use and privacy policy for any web site they may choose to visit.

Information Collected

When you use our Service, we may collect information about you including the following:

• Registration Information - provided when signing up to use the Service and maintained by you, including but not limited to name, email address, phone number, password, address, date of birth;
• Settings - preferences setup by you in order to customise how the service works for you;
• Messages and audio clips sent or received by you including information visible/audible to you and information necessary for the purpose of storage and transmission of these messages;
• Feedback - Information, Questions or Support requests you send us about your experiences with the service.
• Other information maintained by TwitterFone in order to facilitate the operation of the service.

What do we do with the Information

This information enables us to provide the Service; deliver customer support; troubleshoot problems; resolve disputes; enforce our Terms of Service; research user demographics and behaviour; analyse information to improve the Service; inform you about service updates, and promotional offers from us where you have not Opted out of receiving such information as set out below ; verify your identity; provide additional features or services that we may develop and otherwise as set out below.

Your Contact Information

We will not disclose your contact details (phone number, email address) to any 3rd party business (e.g. advertiser, telemarketer) without your consent, unless we are required to do so pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. When registering, you must give us a phone number that is associated with a phone that is registered in your name or that you have permission to use for this purpose. When entering a phone number on the web site, it is checked using a verification process. This process seeks to ensure that the person providing a phone number is in possession of the phone to which that number belongs the first time the number is used with our service. In order to help prevent suspected fraudulent activity or identity theft, we may also prompt you to enter further verification details occasionally (for example year of birth, zip code) to help verify your identity. If you provide a phone number that is not yours or that you do not have permission to use we may terminate your use of the service.

Your Email Address

We will not send you unwanted e-mail messages or junk mail. However, we will use e-mail to send you messages about faults and service issues. We may also use e-mail to keep you up to date with news about TwitterFone and our services. If you do not want to be kept informed in this way by e-mail, please contact us at [email protected]. Furthermore, we reserve the right to use e-mail to notify you of any eventual claims related to your use of the Service, including without limitation claims of violation of third party rights.

Messages

In order to provide services TwitterFone may need to share your information with carriers, communication service providers and/or agents, for example SIP/VOIP/PSTN gateway providers or SMS gateway service providers, payment service providers, human transcription quality control providers. Also you or other users may be using 3rd party Internet telephony services in conjunction with TwitterFone. TwitterFone cannot guarantee the security or privacy of information that you disclose or communicate in phone calls or messages and you do so at your own risk.

Advertising

We and 3rd parties may advertise to users of the service, (including for example display advertising on our website or audio advertising played during communications initiated using our service). While we may use personal information (such as age, location or usage data) to select relevant advertising to users of the Service, we do not share personal information with our advertisers or information that would allow advertisers to identify or contact you directly.

Data Storage & Security

TwitterFone uses industry security measures to protect the loss, misuse and confidentiality of information. This is critically important for you and for us. In the real world, no technology, security mechanism or data transmission can be guaranteed to be 100% secure, so you should not commit sensitive or confidential information and storage of information and use of the Service is at your own risk. Information about you may be stored and processed in any country in which TwitterFone and its affiliates maintain facilities. TwitterFone reserves the right to transfer information outside of your country. By using the TwitterFone Service you consent to any such transfer of information outside of your country.

Change of Ownership

We reserve the right to transfer your personal information in the event of a re-organisation or transfer of ownership of TwitterFone, such as acquisition by or merger with another company. If this results in a plan to materially change this Privacy Policy, we will notify you beforehand.

Contact

If you have any questions about this Privacy Policy contact us at [email protected]
Last revised: 29th April, 2024